ChatBot

Launch a website support bot in minutes to answer questions, take orders, and collect forms
3.8 
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50 votes
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License type:
Shareware
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Shareware
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chatbot.com
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Spin up a helpful site assistant before your next coffee break. After sign‑up, choose a starter blueprint or create your own flow, paste in your FAQs or connect your knowledge sources, and define the voice you want the bot to use. Add the widget to your site with one script or deploy it as a full‑page chat. Use the preview to click through paths, correct responses, and test edge cases. Most teams go from first draft to live in about ten minutes because the builder focuses on concrete tasks, not abstract configuration.

Once live, the bot handles routine support and simple transactions so your team can work on exceptions. It can greet visitors, surface instant answers to common questions like shipping, pricing, or access issues, and guide people with quick buttons. When action is needed, it collects structured details, submits forms, creates tickets, updates your CRM, or records an order. It runs nonstop, and when a human is required, it hands off with full conversation context, tags, and customer fields so an agent can pick up without repetition.

Use Stories, the visual flow builder, to plan conversations like a map. Add branches based on intent, page, customer status, or previous replies. Trigger follow‑ups, validate inputs, and set guardrails for off‑topic messages. Show images or card carousels for product selection, and insert buttons that open links or drive a call‑to‑action directly from the chat. Track drop‑offs and completions, iterate copy, and A/B test paths so the assistant improves week over week. more

Review summary

Features

  • Visual Stories builder for branching conversations
  • FAQ and knowledge import
  • 24/7 automated responses
  • Order capture and form submissions
  • Quick replies, buttons, and CTAs
  • Media messages including images and card carousels
  • Context‑rich agent handoff
  • Native integrations and webhooks
  • Analytics with funnel and drop‑off tracking
  • A/B testing of flows and copy
  • No‑code site embed with one script
  • Preview and staging environment
  • Role‑based collaboration and step naming

How It’s Used

  • Ecommerce: product guidance, order tracking, returns
  • SaaS: onboarding walkthroughs, pricing, billing questions
  • Service bookings: schedule, reschedule, and reminders
  • Lead generation: qualify prospects and schedule demos
  • Customer intake: collect details and create tickets
  • Knowledge concierge: route to the right help articles
  • Event registrations and RSVP collection
  • Post‑purchase troubleshooting and how‑to tips
  • Account updates like address or contact changes
  • Pre‑sales recommendations and comparison assistance

Plans & Pricing

Starter

$42.00 per month

$42/mo billed annually
$50 month-to-month
1 active chatbot
1,000 valid chats/mo
Unlimited number of stories
7-day training history
All integrations
Basic reporting
Data security
Active chatbots - 1
Chats - 1,000 valid chats
Number of stories - Unlimited
Training history - Within the last 7 days
Chat Widget
LiveChat
Facebook Messenger
WordPress
Slack
Zapier
Freshdesk
All chats
Paid chats
All messages
Average messages
All users
Secure 256-bit SSL encryption
Sign in with (Google, Microsoft, Facebook, LiveChat)
Help center
Email support

Team

$126.00 per month

$126/mo billed annually
$149 month-to-month
5 active chatbots
5,000 valid chats/mo
Unlimited number of stories
Unlimited training history
All integrations
Advanced reporting
Data security
Team collaboration
Button actions
Version history
Active chatbots - 5
Chats - 5,000 valid chats
Number of stories - Unlimited
Button actions
Team collaboration
Training history - All
Version History
Chat Widget
LiveChat
Facebook Messenger
WordPress
Slack
Zapier
Freshdesk
All chats
Paid chats
Busiest period
All messages
Average messages
Popularity of interactions
All users
Secure 256-bit SSL encryption
Sign in with (Google, Microsoft, Facebook, LiveChat)
Help center
Email support

Business

$424.00 per month

$424/mo billed annually
$499 month-to-month
Unlimited active chatbots
25,000 valid chats/mo
Unlimited number of stories
Unlimited training history
All integrations
Advanced reporting
Data security
Team collaboration
Button actions
Version history
Personal onboarding
Premium customer support
Security assistance
Active chatbots - Unlimited
Chats - 25,000 valid chats
Number of stories - Unlimited
Button actions
Team collaboration
Training history - All
Version History
Chat Widget
LiveChat
Facebook Messenger
WordPress
Slack
Zapier
Freshdesk
All chats
Paid chats
Busiest period
All messages
Average messages
Popularity of interactions
All users
Secure 256-bit SSL encryption
Sign in with (Google, Microsoft, Facebook, LiveChat)
Help center
Email support
Personal onboarding
Premium customer support
Security assistance <br>

Enterprise

Custom

Custom
Unlimited active chatbots
Custom chat package
Unlimited number of stories
Unlimited training history
All integrations
Advanced reporting
Data security
Team collaboration
Button actions
Version history
Personal onboarding
Premium customer support
Security assistance
Chatbot building services
Chatbot maintenance
Custom integrations
Dedicated acc. manager
Active chatbots - Unlimited
Chats - Custom chats package
Number of stories - Unlimited
Button actions
Team collaboration
Training history - All
Version History
Chat Widget
LiveChat
Facebook Messenger
WordPress
Slack
Zapier
Freshdesk
Custom
All chats
Paid chats
Busiest period
All messages
Average messages
Popularity of interactions
All users
Secure 256-bit SSL encryption
Sign in with (Google, Microsoft, Facebook, LiveChat)
Custom SSO
Help center
Email support
Personal onboarding
Premium customer support
Security assistance
Chatbot building services
Chatbot maintenance
Dedicated account manager <br>

Comments

3.8
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